Prospective Resident FAQ

Please view our list of available properties on the "Listings" page. Let us know which property you would like to see and reach out to us to schedule a showing.

Lease terms vary from property to property. The minimum lease term will be listed in the property's description on the "Listings" tab.

Your application must be completed, processed, and approved before we schedule move-in. However, once approved, we will work to get you moved in according to your timeline.

Please expect 2-3 business days for us to process your application. This time may be longer or shorter, depending on how quickly we can obtain responses from your past landlords and employer.

Below are our minimum qualification standards. However, we do consider unique situations on a case-by-case basis such as corporate rentals/relocation tenants.

• Monthly gross household income should exceed 3x the monthly rent
• Credit should be above 650
• No past evictions/unpaid judgments from previous landlords
• Applicants must be non-smokers
• Must provide the most recent 7 years of residence history including contact info for current & past landlords
• Must provide the most recent 2 years of employment history including contact info for employers
• Must provide proof of renter’s insurance prior to move-in (inexpensive to obtain coverage)
• Must have current photo ID and SSN/ITIN (for background and credit check - will be conducted on all applicants over 18 years old)
• Occupancy is limited to 2 people per bedroom.

Step 1: Apply

If you wish to apply to rent this property, we will request: the past 2 years of employment history, the last 7 years of residence history, the most recent 3 months of paystubs or bank statements, and a background check (includes criminal, evicition & credit score records). Each occupant over the age of 18 must submit a separate application. Additionally, any applicants with animals (pet or service animal) should complete a profile on dossandspaulding.petscreening.com. There is no additional fee for assistance animals. Ideal applicants should meet or exceed the minimum qualification standards. Incomplete applications will not be processed and applications with false information will be disqualified. Please allow 2-3 business days for application processing, reference checks, and document verification.

Step 2: Pay Holding Fee

After your application is approved, we will reserve the property for 24 hours, allowing time for you to pay the holding fee. Once the holding fee is paid, we will de-list the property and hold it until the mutually agreed upon move-in date. After meeting all move-in requirements and signing the lease, the holding fee will be applied towards the rent. If the holding fee is not paid within 24 hours of approval, we will return the listing to the open market and continue processing applications.

Step 3: Complete Move-In Requirements

Upon approval and prior to occupancy, you are required to complete ALL move-in requirements, which include providing all necessary move-in funds (security deposit, first full month’s rent, and any other applicable fees/deposits), proof of renter's insurance, and utility transfer (if applicable). Additionally, the lease must be signed by all parties. More details will be provided upon application approval.

Any adult over the age of 18 will fill out an application and pay the non-refundable application fee of $70.

• Valid government-issued ID & SSN for background/credit check
• Most recent 3-months pay stubs or 3-months of bank statements
• Most recent 7 years of residence history (property address, landlord's name and contact information)
• Most recent 2 years of employment history (employer's name and contact information)
• Non-refundable application fee paid at submission of application
• Every occupant over the age of 18 must complete an application
• Please list all dependents (children and pets) if applicable

Yes. As part of your rental application, we will order a background check from TransUnion that include a criminal, eviction, and credit history. 

If you have any concerns about what may be on the background check, please discuss this with us prior to submitting your rental application.

Strong applicants should have a credit score of 650 or higher. However, adding a co-signer or paying an additional deposit may help strengthen your application if low credit is the only issue.

Please give us 2-3 business days to review your application. It may take less or more time depending on if there are any delays in obtaining a landlord or employer reference.

Yes, proof of active renter’s insurance is required before move-in. Your policy must carry a minimum of $300,000 in liability coverage. You must add, “Doss & Spaulding Properties LLC” to the policy as a certificate holder/additional interest. You cannot pick up your keys until proof of this coverage is provided to us.

Renter's insurance covers your belongings in the event of a fire, theft or other covered loss. Renter's insurance also covers the cost of putting you into temporary housing if the property becomes inhabitable due to a covered loss.

Yes, the amount varies between rentals and is dependent on: the tenant's qualifications, lease term length, whether it is furnished/unfurnished, etc.

Rent is due on or before the 1st of each month. Rent is considered late if received after the 5th of the month and will incur a late fee. Please plan accordingly.

By using the tenant portal you are able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).

Cash payments are also available through Western Union. You may view payment details for this option on the tenant portal. One-time payments may also be available in your tenant portal. 

If paying via ACH, the money will not leave your account immediately, so you will need to maintain the balance in the account until the money is deducted from your account. This is to prevent the rent payment from bouncing.. 

The application fee is non-refundable.

Once approved, we will hold the property for 24 hours to give you the opportunity to decide whether to move forward. 

If you decide to proceed with renting, then we ask that you pay the "Holding Fee" which will be credited towards your first month's rent upon move-in. 

Once the "Holding Fee" is paid, we will delist the property from the open market and hold it until the agreed-upon move-in date.

Yes, if we manage the property, you can transfer the application to another property for up to 30 days without reapplying.

All tenants are required to pay at minimum, the security deposit and one full month of rent prior to move-in. 

If your move-in date does not fall on the 1st of the month, then your second month will be prorated to reflect the number of days you occupied the property during the first month.

For the intial rent payment, security deposit and other fees, we accept cashier or bank checks. You may also pay through the tenant portal, as long as there is adequate time for the payment to clear before your move-in date. Typically this take 4-6 business days.

We ask that rent and fees for subsequent months be paid through the tenant portal on our site. This is for your and our convenience. We do not accept cash or personal checks. If you wish to pay with cash, you may do so at Western Union by providing them with the necessary cash payment information from your tenant portal.

We are committed to providing quality housing with prompt and attentive management.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 

Should you decide to explore purchasing a home rather than renting, we would love to assist and guide you through the process of becoming a homeowner.

We manage properties for the property owner. If the owner decides to rent their home under the Section 8 program, it will be listed in the property description.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

1. Pay your rent online.
2. View your previous and upcoming payments.
3. Add your renter's insurance information (if needed).
4. Submit and track maintenance requests.
5. View your lease and other signed documentation.

Rent is due by the 1st of the month and considered late if received after midnight on the 5th. 

• If rent is received after the 5th, you will incur a late fee equal to 5% of the monthly rent.
• On the 6th you will receive a "Notice to Pay or Vacate" for the monthly rent and late rent fee.
• If rent and late fees are not paid in full by the 10th of the month, eviction papers will be filed on the 11th or the following business day.

Paying rent on time is very important! Please plan accordingly.

For non-emergency maintenance requests, please submit a request through your Tenant Portal. Please give us as much information as possible and if photos are applicable, please upload those as well. We strive to respond within 24 hours.

For your convenience, we have a maintenance hotline that you can text at (828) 414-6517.

For emergency maintenance issues, please call and text us at (336) 494-1710. Emergency maintenance requests include:

1. Water leaks and burst pipes.

• Please turn off water at main water shut off and then call (336) 494-1710.

2. Fire and/or smoke inside the property.

• Please leave your home, call 911 then (336) 494-1710.

3. Gas odor/carbon monoxide detector alarming.

• Please leave your home, call gas company then (336) 494-1710.

4. For high priority maintenance issues, please submit a request through your Tenant Portal and follow up with a call, text or email to your property manager. High priority maintenance requests include:

• No heat if outside temperature is < 50 degrees
• No air conditioning if outside temperature is > 85 degrees
• No hot water
• Refrigerator not cooling